ItCon Has Taken The Burden Of Computer Support And Maintenance Off My Back
"Thanks to ItCon and their BusinessCare program, the entire burden of computer support has been taken off my back, and I don’t have to worry about security threats or downtime. Now we are getting regular Microsoft updates, virus updates, spyware is being scanned and removed, the temporary files are getting cleaned up, and our backups are being taken care of. It’s really helped speed up our network, our programs run better, and we don’t have the recurring problems that we had in the past.
Three years ago, although our network was being monitored, the agency was under the impression that a simple, local backup would suffice. Until our network was hit by the well known malware “ransomware”. This malware paralyzed our entire operation for 10 full days. Even after we were back up and running, due to the lack of proper backup, our agency lost tremendous amount of data which we were not able to recover. So if anyone thinks that monitoring is really not needed, or backups are not as necessary, I can tell them first hand that sooner or later they will get hit. You have to be able to prevent the disease and have the cure handy as well.
It’s really rare to find an IT support company that caters to Businesses like ours and get the support they provide. I’m very proud of what we’ve accomplished here and since ItCon has become part of our team, we have hired and branched out more. We never feel that any other client take priority over our company. Each Employee in ItCon has the support, knowledge and sophistication needed, yet manage to give that personal attention to each and every employee at our company. You would think Moshe, who is the CIO, doesn’t have any other customers because he’s always available when I need him and he’s never told me he can’t get something done. I would highly recommend them to anyone.
So to all the skeptics out there, I, as someone who has a MS degree in computers myself, must say that ItCon provides a superb level of service that is very hard to find. The personal attention to your business and infrastructure is second to none. They treat your business as if it were their own. The customer service is fantastic and ticket turn around in most cases have been within minutes."
Director of Operations
Yedei Chesed, Chestnut Ridge, NY
They Understand The Importance Of Excellent Customer Service
"Moshe and his crew at ItCon have been fantastic!!! I highly recommend ItCon to any company looking to rid themselves of IT worries. Any time a company is in a situation where they have to wait on computer service, it would be in the best interest of that company to talk with ItCon. They have done everything that they said they were going to do and everything that I have requested.
As the editor of a widespread newspaper, there are deadlines to be met. There are days when our computers are off limits because we have to meet those deadlines. ItCon always takes our needs into account when doing maintenance. They know that the days before the newspaper comes out are critical and should we need service, it has to be on the second, as every minute is valuable. If you need the job done, ItCon is the way."
Rabbi Pinchas Lipshutz
CEO & Editor in Chief
Yated Ne’eman, Monsey, NY
As A Business Owner I Have Some Sleepless Nights, But One Of The Things I Don’t Worry About Anymore Is Our Computer System And The Data It Holds
"We constantly get compliments from our clients and business partners about how efficiently our business runs. ItCon has done a tremendous job at making sure we have the fastest and most up to date systems in place to enable us to get things done in the shortest amount of time. As a business owner, I still have sleepless nights, but one of the things that I don’t worry about anymore is losing all the irreplaceable data we have and our system.
We are a very fast growing company and our network holds a lot of critical data that need to be secured and that I could never afford to lose. If we had a disaster like a fire or a tornado, I know that we would be back up and running the next day because ItCon is constantly monitoring our backups and our system to make sure nothing is going wrong that would jeopardize the security of our data and our records. I also have the peace of mind knowing that my employees have someone to call who will get us back up and running ASAP if something goes down. You almost can’t put a price on it. I trust ItCon and have a personal relationship with the owners. That’s important to me because it gives me confidence that I can completely trust them to do what’s right for my company. You don’t get that with most IT firms."
Madison Trust, Monsey, NY
The Only Thing They Could Do To Provide A Better WOW Experience Would Be more doughnuts on Chanukah
"We always receive a quick responses and have very little downtime. We’ve been very happy with ItCon’s service. The only thing that they could do further to provide a WOW experience would be more doughnuts on Chanukah! they are always gone right away.
When I know my employees are able to do their best, I am able to go out there and get more business. The money we invested in ItCon has long since paid off, and we are continuously reaping the benefits of the amazing program. I don’t know how you do it, but it’s a job well done!"
Weiss Realty, Spring Valley, NY
It's Like Having A Full Time IT Department At The Ready Without The Costs
Kiddie Collections, Brooklyn, NY
We’re Saving Money Each Year Without Even Trying!
"I was spending two hours a day, at least, dealing with disgruntled employees. Most people would just say “that’s business” but in my line of business I can’t afford to have a disgruntled staff. I need to give them the tools to do their jobs.
Ace Corner Hardware supplies builders. In other words, we are in charge of managing our clients’ most precious asset: their homes. We pride ourselves that we are the company that gives instant customer service, but we were getting to the point where it was extremely difficult. The tools we needed to deliver our services were missing. We are extremely reliant on our IT, and it just wasn’t working for us.
For example, between my own spam and those of my employees, I estimate we were losing upward of six person hours per day; that calculates out to about $30,000 per year in lost productivity. That’s only in regards to spam. Then along came ItCon.
We were recommended to ItCon by our business consultant, who felt that ItCon was the best company for us. It has proven to be both a fulfilling and a wonderful experience. When I heard what ItCon was offering, I said, This is what I need. I need to depend on a company that I can pick up the phone and know that they will be here 24 hours a day.
Goodbye Problems, Hello Safety And Security!
Not only has ItCon rid my company of the burden of IT; they have put a lasting end to recurring problems we were having with 3rd party vendors. They have taken anything “technical” under their wings, and make sure it’s all working as well as can be expected from the 3rd party. They have even updated the voice on our automated prompts! They have introduced a more secure, reliable backup program than our old tape backups.
Having the right technology systems in place has helped us be more responsive, deliver great customer service, and realize efficiencies we could never have imagined back when things were cruising along. Our business has grown so much since ItCon has come on board. I truly believe that ItCon helped us grow and helped us get and maintain the clients that we have. I think it’s wonderful."
Ace Corner Hardware, Brooklyn, NY
Before ItCon, I Felt Like I Was Suffering With An Illness With Undiagnosed Symptoms…Then I Finally Found A Doctor Who Could Help!
Mayim Chaim NY Bottling Co., Bronx, NY
Our Network was down One Night Due To power outage; But ItCon Responded And Had It Taken Care Of Before I we In The Next Morning
"Your quick response to correct any issues which arise is unbelievable. All the employees in your company are top grade techs and we are very happy with their service. I would also like to thank you for how you took care of our firewall issue; you guys took care of the problem and upgraded our firewall with a better unit at no expense to us. Thanks!
When we had a hard drive failure on one of our systems, you called us and told us the hard drive was going to fail! You ordered another one and changed it it before we felt anything! That’s amazing! When we called you to come join our company, we envisioned break/fix service. We never thought we’d get an entire team!"
Midwood Distributors, New Brunswick, NJ