As A Business Owner I Have Some Sleepless Nights, But One Of The Things I Don’t Worry About Anymore Is Our Computer System And The Data It Holds
"We constantly get compliments from our clients and business partners about how efficiently our business runs. ItCon has done a tremendous job at making sure we have the fastest and most up to date systems in place to enable us to get things done in the shortest amount of time. As a business owner, I still have sleepless nights, but one of the things that I don’t worry about anymore is losing all the irreplaceable data we have and our system.
We are a very fast growing company and our network holds a lot of critical data that need to be secured and that I could never afford to lose. If we had a disaster like a fire or a tornado, I know that we would be back up and running the next day because ItCon is constantly monitoring our backups and our system to make sure nothing is going wrong that would jeopardize the security of our data and our records. I also have the peace of mind knowing that my employees have someone to call who will get us back up and running ASAP if something goes down. You almost can’t put a price on it. I trust ItCon and have a personal relationship with the owners. That’s important to me because it gives me confidence that I can completely trust them to do what’s right for my company. You don’t get that with most IT firms."
Madison Trust, Monsey, NY
They Understand The Importance Of Excellent Customer Service
"Moshe and his crew at ItCon have been fantastic!!! I highly recommend ItCon to any company looking to rid themselves of IT worries. Any time a company is in a situation where they have to wait on computer service, it would be in the best interest of that company to talk with ItCon. They have done everything that they said they were going to do and everything that I have requested.
As the editor of a widespread newspaper, there are deadlines to be met. There are days when our computers are off limits because we have to meet those deadlines. ItCon always takes our needs into account when doing maintenance. They know that the days before the newspaper comes out are critical and should we need service, it has to be on the second, as every minute is valuable. If you need the job done, ItCon is the way."
Rabbi Pinchas Lipshutz
CEO & Editor in Chief
Yated Ne’eman, Monsey, NY
The Only Thing They Could Do To Provide A Better WOW Experience Would Be more doughnuts on Chanukah
"We always receive a quick responses and have very little downtime. We’ve been very happy with ItCon’s service. The only thing that they could do further to provide a WOW experience would be more doughnuts on Chanukah! they are always gone right away.
When I know my employees are able to do their best, I am able to go out there and get more business. The money we invested in ItCon has long since paid off, and we are continuously reaping the benefits of the amazing program. I don’t know how you do it, but it’s a job well done!"
Weiss Realty, Spring Valley, NY
ItCon Has Taken The Burden Of Computer Support And Maintenance Off My Back
"Thanks to ItCon and their BusinessCare program, the entire burden of computer support has been taken off my back, and I don’t have to worry about security threats or downtime. Now we are getting regular Microsoft updates, virus updates, spyware is being scanned and removed, the temporary files are getting cleaned up, and our backups are being taken care of. It’s really helped speed up our network, our programs run better, and we don’t have the recurring problems that we had in the past.
Three years ago, although our network was being monitored, the agency was under the impression that a simple, local backup would suffice. Until our network was hit by the well known malware “ransomware”. This malware paralyzed our entire operation for 10 full days. Even after we were back up and running, due to the lack of proper backup, our agency lost tremendous amount of data which we were not able to recover. So if anyone thinks that monitoring is really not needed, or backups are not as necessary, I can tell them first hand that sooner or later they will get hit. You have to be able to prevent the disease and have the cure handy as well.
It’s really rare to find an IT support company that caters to Businesses like ours and get the support they provide. I’m very proud of what we’ve accomplished here and since ItCon has become part of our team, we have hired and branched out more. We never feel that any other client take priority over our company. Each Employee in ItCon has the support, knowledge and sophistication needed, yet manage to give that personal attention to each and every employee at our company. You would think Moshe, who is the CIO, doesn’t have any other customers because he’s always available when I need him and he’s never told me he can’t get something done. I would highly recommend them to anyone.
So to all the skeptics out there, I, as someone who has a MS degree in computers myself, must say that ItCon provides a superb level of service that is very hard to find. The personal attention to your business and infrastructure is second to none. They treat your business as if it were their own. The customer service is fantastic and ticket turn around in most cases have been within minutes."
Director of Operations
Yedei Chesed, Chestnut Ridge, NY
ItCon’s BusinessCare solution Is Like Having A Full Time IT Department At The Ready Without The Costs
Kiddie Collections, Brooklyn, NY
We’re Saving Money Each Year Without Even Trying!
"I was spending two hours a day, at least, dealing with disgruntled employees. Most people would just say “that’s business” but in my line of business I can’t afford to have a disgruntled staff. I need to give them the tools to do their jobs.
Ace Corner Hardware supplies builders. In other words, we are in charge of managing our clients’ most precious asset: their homes. We pride ourselves that we are the company that gives instant customer service, but we were getting to the point where it was extremely difficult. The tools we needed to deliver our services were missing. We are extremely reliant on our IT, and it just wasn’t working for us.
For example, between my own spam and those of my employees, I estimate we were losing upward of six person hours per day; that calculates out to about $30,000 per year in lost productivity. That’s only in regards to spam. Then along came ItCon.
We were recommended to ItCon by our business consultant, who felt that ItCon was the best company for us. It has proven to be both a fulfilling and a wonderful experience. When I heard what ItCon was offering, I said, This is what I need. I need to depend on a company that I can pick up the phone and know that they will be here 24 hours a day.
Goodbye Problems, Hello Safety And Security!
Not only has ItCon rid my company of the burden of IT; they have put a lasting end to recurring problems we were having with 3rd party vendors. They have taken anything “technical” under their wings, and make sure it’s all working as well as can be expected from the 3rd party. They have even updated the voice on our automated prompts! They have introduced a more secure, reliable backup program than our old tape backups.
Having the right technology systems in place has helped us be more responsive, deliver great customer service, and realize efficiencies we could never have imagined back when things were cruising along. Our business has grown so much since ItCon has come on board. I truly believe that ItCon helped us grow and helped us get and maintain the clients that we have. I think it’s wonderful."
Ace Corner Hardware, Brooklyn, NY
Simply Outperforms Other I.T. Companies
ItCon simply outperforms other I.T. companies across the board. We experienced significant growth over the past few years and ItCon provides great advice about our growing IT needs.
In addition to the knowledge and recommendations we need to keep out infrastructure up to date, ItCon provides great service. They are available to handle issues even after hours and on weekends. This is critical to a company like ours that functions around the clock.
If you are considering hiring ItCon, “Just do it, you will not regret it.”
YEs I Can Brooklyn, NY
I Really Appreciate ItCon’s Help in Keeping Our Network Safe. Thank You!!
After 25 years in Business I am not impressed easily. My client support experience with ItCon leaves a positive and lasting impression. Attentive to my questions, even the ones I may have asked last month, always helpful they never rush the conversation. ItCon truly exemplifies commitment when it comes to helping me and my organization
ItCon Customer Support is very professional and extremely helpful each time I call or email with any questions or concerns. ItCon techs always provide excellent guidance for our organization including speaking with other third-party vendors on our behalf to address any vulnerabilities. We were committed to vulnerability scanning and securing our network, we invested time in evaluating in-house scanning tools and managed solutions. ItCon’s scanning technology identified vulnerabilities in our network not seen by other scanning methods. Their managed solution identified weaknesses and helped us prioritize them so that we could more effectively manage risks.
I really appreciate ItCon’s help in keeping our network safe. Thank You!
Mayim Chaim NY Bottling Co., Bronx, NY
Our Network was down One Night Due To power outage; But ItCon Responded And Had It Taken Care Of Before I we In The Next Morning
"Your quick response to correct any issues which arise is unbelievable. All the employees in your company are top grade techs and we are very happy with their service. I would also like to thank you for how you took care of our firewall issue; you guys took care of the problem and upgraded our firewall with a better unit at no expense to us. Thanks!
When we had a hard drive failure on one of our systems, you called us and told us the hard drive was going to fail! You ordered another one and changed it it before we felt anything! That’s amazing! When we called you to come join our company, we envisioned break/fix service. We never thought we’d get an entire team!"
Midwood Distributors, New Brunswick, NJ
Personalized, Professional, Responsive
ItCon’s scalable solution allowed us to grow by more than 300% with no worries about IT staffing, training or recruitment.
I count on the personalized, proactive and responsive service, whether it’s at 2AM on a Sunday or a 2PM on a Wednesday. I know my IT needs are addressed.
From experience working with other firms, ItCon’s customer service sets them apart from their peers.
DAAS Wellness Spring Valley, NY
ItCon Helps Us Work on Our Business, Not In Our Business
My Company has been in Business for many years and ItCon is the only IT Company I have used. They have grown with my company from just a handful of people to over 50 employees. ItCon has been a key part of the team in helping our company grow to its current level.
ItCon stays involved, in tune with the times and technology. They allow us to do what we do best as an electrical contractor. They find ways to bring technology to our team for better production and information distribution.
ItCon has always treated my company with a personal touch, as a team member not just another client.
All companies are only as strong as their people and the people at ItCon will join your team and do their part. Bring them on as a team member.
Express Electric Spring Valley, NY
ItCon Is My IT Department!
I know that I can trust what Leah and the team tell me. I need to ensure that I provide my team with a reliable IT network and technical support which allows them to do their job with minimum downtime. I trust the guidance I get from Leah and the team and this allows me to add value to the business in other areas.
I see ItCon as my IT Department and therefore trust is a high factor in our relationship. I have no time to spend questioning their guidance. Businesses are made up of people and the people keep the clients.
Businesses are made up of people and the people keep the clients. We are continually called by competitors to ItCon and the key reason I don’t entertain them is because we work well with the individuals within ItCon.
My team feels comfortable with their team and this makes a difference. I feel they take the smallest project (installing a printer) just as seriously as the larger ones like setting up an new office.
If they had not met anyone from ItCon I’d suggest they meet. I’d confidently tell them that ItCon supports and works in close relationship with my business.
Relationships are key and are developed through time. IT companies can all sound the same, its only when you test the service and interact with the people that you see the difference.
Give ItCon a ring today.
MB Advisors Monsey, NY
The Personal Touch…
We sleep comfortably at night knowing our IT and security systems are taken care of and well protected. ItCon is very responsive, which is important when our day depends on our computers. Moshe personally takes the time to explain what is wrong and what needs to be done to fix it.
Moshe saved the day when the server has been down, after a storm when we were having difficulty logging into our computers. He takes the time to explain what is wrong and what needs to be done to fix it.
We are very happy with the services ItCon provides and recommend them to many of our friends. Give Moshe a call, you will be glad you did.
Anthony New Brunswick, NJ
Before ItCon, I Felt Like I Was Suffering With An Illness With Undiagnosed Symptoms…Then I Finally Found A Doctor Who Could Help!
Thank you. I often try to fiddle around with things, thinking the software manuals were written for people like me. After becoming increasingly frustrated and to the point of despair, your team comes in with the confidence necessary to take the strain off of my shoulders. Using ItCon has been one of the best decisions I’ve ever made. Now if I don’t need to remind myself to call them first and not waste time in trying to do things myself, I remember to make the call because I am working on new projects to grow my business.
Laufer Financial Services Spring Valley, NY