ItCon Has Taken The Burden Of Computer Support And Maintenance Off My Back

ItCon Has Taken The Burden Of Computer Support And Maintenance Off My Back

"Thanks to ItCon and their BusinessCare program, the entire burden of computer support has been taken off my back, and I don’t have to worry about security threats or downtime. Now we are getting regular Microsoft updates, virus updates, spyware is being scanned and removed, the temporary files are getting cleaned up, and our backups are being taken care of. It’s really helped speed up our network, our programs run better, and we don’t have the recurring problems that we had in the past.

Three years ago, although our network was being monitored, the agency was under the impression that a simple, local backup would suffice. Until our network was hit by the well known malware “ransomware”. This malware paralyzed our entire operation for 10 full days. Even after we were back up and running, due to the lack of proper backup, our agency lost tremendous amount of data which we were not able to recover. So if anyone thinks that monitoring is really not needed, or backups are not as necessary, I can tell them first hand that sooner or later they will get hit. You have to be able to prevent the disease and have the cure handy as well.

It’s really rare to find an IT support company that caters to Businesses like ours and get the support they provide. I’m very proud of what we’ve accomplished here and since ItCon has become part of our team, we have hired and branched out more. We never feel that any other client take priority over our company. Each Employee in ItCon has the support, knowledge and sophistication needed, yet manage to give that personal attention to each and every employee at our company. You would think Moshe, who is the CIO, doesn’t have any other customers because he’s always available when I need him and he’s never told me he can’t get something done. I would highly recommend them to anyone.

So to all the skeptics out there, I, as someone who has a MS degree in computers myself, must say that ItCon provides a superb level of service that is very hard to find. The personal attention to your business and infrastructure is second to none. They treat your business as if it were their own. The customer service is fantastic and ticket turn around in most cases have been within minutes."

Director of Operations
Yedei Chesed, Chestnut Ridge, NY