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I was spending a few hours a day dealing with disgruntled employees. “Most people would just say “that’s business” but in my line of business I can’t afford to have a disgruntled staff. I need to give them the tools to do their jobs. We sell Hardware and builders supplies in other words, we are in charge of managing our clients’ most precious asset: their homes. We pride ourselves that we give instant customer service, but we were getting to the point where it was extremely difficult. The tools we needed to deliver our services were missing. We are extremely reliant on our IT and cybersecurity, and it just wasn’t working for us. For example, between my own spam and those of my employees, I estimate we were losing upward of six personal hours per day – that calculates out to about $30,000 per year in lost productivity. Then along came ItCon. We were recommended to ItCon by our business consultant, who felt that ItCon was the best company for us. It has proven to be both a fulfilling and a wonderful experience. When I heard what ItCon was offering, I said, this is what I need. I need to depend on a company that I can pick up the phone and know that they will be here 24 hours a day. Not only has ItCon rid my company of the burden of IT and cybersecurity; they have put a lasting end to recurring problems we were having with 3rd party vendors. They have taken anything “technical” under their wings, and make sure it’s all working as well as can be expected from the 3rd party. They have even updated the voice on our automated prompts, introduced a more secure and reliable backup program than our old tape backups. Having the right technology systems in place has helped us be more responsive, deliver great customer service, and be more efficient. ItCon is always there when we need them, and they’ve never told me they can’t get something done. I would highly recommend them to anyone So to all the skeptics out there, I, as someone who has an MS degree in computers myself, must say that ItCon provides a superb level of service that is very hard to find. The personal attention to your business and infrastructure is second to none. They treat your business as if it were their own. The customer service is fantastic, and ticket turn around in most cases have been within minutes. It’s really rare to find an IT and cybersecurity company that caters to your businesses personal need and provides exceptional customer support.