Think like a Client

Think Like A Client

Ticket Number:*
Technicians Name*
What did the Client ask for?*
What does the client really need?*
Did I verify that the client is satisfied?*
If there is no verification possible, did I communicate that with the client?*
Is this an issue that would affect more users? A product that more users use? Example QB*
Should this ticket be changed to a problem ticket?*
Did I communication back to the dispatcher if there’s any follow up needed?*
Did I make sure that he user has utmost uptime (not working during hours when possible etc.)*
Did I give the user a workaround until I work on the issue after hours?*
Did I put a “next steps” into the ticket?*
Was I clear on the internal notes as to everything I did?*
How long did I spend on troubleshooting?*
Did I try to reach the client more than twice and then used a different method?*
Notes
Name
This field is for validation purposes and should be left unchanged.